Activity Booking Terms and Conditions
1. Tickets, Cancellations and Refunds
Our receiving your ticket marks the start of the agreement between us. Under consumer rights, you then have 14 days to withdraw from the activity and receive a refund if you wish.
i. If you notify us you wish to withdraw from the activity within this 14-day period, before the activity has started, then you are entitled to a refund in full minus a 20% admin charge.
ii. If you notify us you wish to withdraw from the activity after this 14-day period, then any fees paid by you are non-refundable and non-transferable.
We reserve the right to withdraw a participants place on an activity at any point (see below). If we withdraw your place, or if we cancel an activity, we will only refund any fees paid for activity that has not yet been undertaken, but not for any activity that has already been undertaken.
2. Access to activities
Our participants are very important to us and we value them highly. Occasionally though, it becomes necessary for us to remove people from having access to certain activities, and sometimes it is necessary to remove someone from all activities entirely and cancel their registration with us. This is never something that we do lightly, but when we do deem it necessary then the decision is ours alone to make. Reasons we may need to remove participants can include:
i. Non-payment of fees
ii. To help ensure the group is a safe and healing environment. We have a zero-tolerance policy regarding things like bullying behaviour, and racist, sexist, homophobic or transphobic comments.
iii. Inappropriate behaviour such as being intoxicated, inappropriately dressed or disruptive during live sessions.
iv. Unethical behaviour. We take ethics extremely seriously and will not be part of facilitating people who use our activity in ways that breach our ethical standards.
v. Mental health issues.
vi. Breaches of our terms and conditions.
Access to the activities are at the discretion of the facilitators. If however we deem it necessary to remove you entirely and close your registration with us, you will no longer have access to any of the activities or materials.
3. Your Information
For administration and teaching purposes, your booking information, and any other information you provide us with, will be available to all the core delivery team. In booking an activity with us you are giving your consent to this. Your privacy is important to us though, and so we take measures to store all such information securely and will never pass this information on to anyone else without your consent.
4. Changes to the Terms & Conditions
We reserve the right to update our Terms and Conditions as necessary. Participants will be notified of changes to the Terms and Conditions via the website.
The latest version of the Terms and Conditions supersedes any previous versions.
5. Further questions and contacts
If you have any questions regarding the Terms & Conditions, please contact us on info@playonproductions.co.uk